At the beginning of the first lockdown in 2020, Volunteering Matters provided guidance on volunteering safely in line with restrictions.

Below these you can access the guides written for specific volunteering scenarios, which will still be helpful for many individuals and organisations wanting to volunteer or return to volunteering once restrictions are lifted.

We’d like to signpost you to NAVCA’s resources for volunteering in the four tiers:


Advice for those in England

Advice for those in Scotland
Advice for those in Wales
Advice for those in Northern Ireland



From December 2021 as restrictions/response change please also check government guidelines.

Managing risk

Example Risk Assessment for reoccupying buildings – (UK Wide) – 23rd June 2020

Checklist for reoccupying buildings – (UK Wide) 23rd June 2020

A quick guide – run community volunteering safely for organisations – (England) – 1st April 2020

A quick guide – run community volunteering safely for organisations – (Scotland) – 1st April 2020

A quick guide – run community volunteering safely for organisations – (Wales) – 1st April 2020



Sometimes you, or your volunteers may see something that concerns you. We’ve created a guide on what steps to take, and what signs to look out for. These signs don’t always mean that someone in a household is at risk or being harmed, but they are indicators of abuse so are important to be aware of what to look for, so they can be noted and sent them to a volunteer lead and your local safeguarding teams.

Volunteer Safely – Safeguarding Guide 9th April 2020

Staying safe when volunteering – 23 March 2020

Possible Indicators of Harm or Abuse – 1st April 2020

Safeguarding Community Policy (Suffolk) – 1st April 2020

background checks and dbs

Government Factsheet on DBS checks – 25 March 2020

We’ll keep adding resources here, and updating in line with the latest government and NHS advice.

Follow us on Facebook and Twitter to make sure you get the latest updates so you or your groups can volunteer safely.

Contact your local volunteer centre

If you are organising volunteering activity, we recommend you contact your local volunteer centre:

National Association for Voluntary and Community Action

Volunteer Scotland

Wales Council for Voluntary Action

more resources and guidance

Check out A quick guide to virtual fundraising – April 2020 created by our Income Generation team, which may help you during the pandemic.

There are also useful resources and guidance available for charities and voluntary organisations from

National Council of Voluntary Organisations

Scottish Council for Voluntary Organisations

Muslim Charities Forum

If you have any other questions not answered here, then just get in touch and someone will get back to you as soon as possible.

volunteer recruitment active volunteering hackney

Top Tips for Recruiting Volunteers

We share our top tips for volunteer recruitment in a new area, making sure you can stay safe while providing essential services during the COVID-19 pandemic.

Volunteers are doing things differently

In the wake of the COVID-19 pandemic we’ve quickly adapted,  identifying new ways to make sure our amazing volunteers can keep supporting their communities.  We’re massively privileged to have the trust and regular contact with isolated older people through our projects and programmes. So we’ve utilised this contact to reach out and use the creativity … Continued