Volunteer Coordinator

Fixed Term Contract (2 years)
Job Ref: V413
Hours/Days per week: 21 hours per week – (Flexible days/hours)
Salary: £15,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased (travel around Nuneaton/Warwickshire)
Closing date: 17th July 2022
Interview date and Location: Week commencing 25th July 2022, online

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

JD – Volunteer Coordinator

VM – Application form (2022)

Recruitment Monitoring Form

Role Purpose

Connect+Go is a 12 month pilot project funded by Department for Transport.  It aims to connect communities in Nuneaton and the surrounding county of Warwickshire by offering free transport to people who may be experiencing isolation and loneliness.  Connect+Go will work in particular with young care experienced people and refugees within Warwickshire.

Volunteer drivers will be recruited and trained to drive an electric minibus or tuk-tuk which will offer transport links to community groups, events and social activities.  Volunteers may also offer companionship support to people, developing confidence and social inclusion. There will additionally be two Full-Time Volunteers supporting the project.

The Volunteer Co-Ordinator will lead the day-to-day work of Connect+Go. This includes recruiting, training and supporting volunteer drivers and managing the incoming journey requests via the online booking system.

The post holder will report to the Project Manager in Warwickshire.

Key Duties Responsibilities

  • Recruit, train, supervise and support Volunteer Drivers.
  • Manage the journey allocation process, matching drivers and journeys to a passenger through the online booking system
  • Provide support to the Full-Time Volunteers.
  • Provide administrative support for the project, this will involve processing volunteers’ expenses and maintaining databases
  • Maintain effective relationships with stakeholders and project partners on a day-to-day level
  • Risk assess volunteer activity and carry out regular reviews
  • Contribute to joint working and teamship across Volunteering Matters


  • Experience or knowledge of recruiting, training and managing volunteers.
  • Ability to motivate and engage people
  • Ability to work in partnership with other agencies, colleagues and stakeholders
  • Effective written and verbal communication skills
  • Organisational skills and the ability to prioritise a developing, person centred workload
  • Strong negotiation and facilitation skills
  • Ability to dynamically assess risk and carry out risk assessments
  • Evidence of strong administrative and IT skills
  • Ability to maintain project monitoring and financial records
  • Understanding and commitment to Equal Opportunities
  • Understanding and commitment to Data Protection and confidentiality

Experience Required

  • You may speak an additional language which could support communities within Warwickshire


Relevant experience and values alignment is more important for this role than specific qualifications.



The role is based in or around Nuneaton and Warwickshire and will ideally be home based in that location.  The postholder will require good internet access to enable remote working, and a suitable home office space. I.T. equipment and infrastructure will be supplied. Additional support could be provided where required.

This role includes travel in and around Warwickshire.


This role does require Enhanced DBS clearance.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact join@volunteeringmatters.org.uk for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.


Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

To Apply

Please send a completed application form join@volunteeringmatters.org.uk clearly stating which role you are applying for. There are sections in the form where you can demonstrate how you fulfil the role requirements and also express yourself, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

If you would like to have a discussion with the Hiring Manager prior to submitting your application, please request this from join@volunteeringmatters.org.uk

#volunteeringmatters www.volunteeringmatters.org.uk